Henric Tours & Safaris
Last updated: January 2026
This Booking & Cancellation Policy outlines the terms applicable to all bookings made with Henric Tours & Safaris (“we,” “our,” or “us”). By confirming a booking, you agree to the terms set out below.
1. Booking Confirmation
A booking is considered confirmed only after receipt of the required deposit or full payment.
Confirmation will be communicated via email or official written communication.
Verbal agreements are not considered binding.
2. Payment Terms
A deposit may be required at the time of booking to secure reservations.
The balance payment must be settled before the tour start date, as communicated during booking.
Failure to complete payment on time may result in cancellation without refund.
All bank charges, transfer fees, and currency conversion costs are the responsibility of the client.
3. Cancellation by the Client
All cancellation requests must be submitted in writing.
Cancellation Fees:
30 days or more before departure: Partial refund, less administrative and third-party costs
15–29 days before departure: 50% of total booking cost forfeited
14 days or less before departure: 100% of total booking cost forfeited
Note: Certain services such as accommodation, park fees, flights, or third-party bookings may be non-refundable, regardless of cancellation timing.
4. No-Show Policy
Failure to arrive on the scheduled date and time without prior notice will be treated as a no-show.
No-shows are non-refundable.
5. Amendments to Bookings
Requests to change travel dates, itineraries, or participant details must be made in writing.
Changes are subject to availability and may incur additional costs.
We do not guarantee that amendments can be accommodated.
6. Cancellation or Changes by Henric Tours & Safaris
We reserve the right to cancel or modify a booking due to:
Weather conditions
Safety or security concerns
Operational constraints
Force majeure events (natural disasters, strikes, government actions)
In such cases, we will offer:
A suitable alternative, or
A refund for the unused portion of services (excluding non-refundable third-party costs)
7. Refund Processing
Approved refunds will be processed using the original payment method where possible.
Refund processing may take 7–21 business days.
Transaction fees and third-party charges are non-refundable.
8. Travel Insurance
Comprehensive travel insurance is strongly recommended.
Insurance should cover cancellations, medical emergencies, personal belongings, and delays.
Henric Tours & Safaris is not responsible for losses that could have been covered by insurance.
9. Client Responsibility
Clients are responsible for:
Valid passports, visas, and travel documentation
Compliance with health requirements (vaccinations, fitness)
Timely arrival at departure points
Failure to meet these requirements does not qualify for a refund.
10. Acceptance of Policy
By making a booking with Henric Tours & Safaris, you acknowledge that you have read, understood, and agreed to this Booking & Cancellation Policy.
11. Contact Information
For booking inquiries or cancellations, contact us at:
Henric Tours & Safaris
Website: https://henrictoursandsafaris.com
Email: info@henrictoursandsafaris.com